Custom Engraved Slate Coasters for Stylish Home Decor and Gifts

Cancellation, Return, and Exchange Policy for Heritage Engravings

At Heritage Engravings, we aim to provide a seamless experience and want you to be happy with your order. Below are the details regarding cancellations, returns, and exchanges for your convenience:

Cancellation Policy
- Custom Orders:
Once a custom order is placed, work begins promptly to ensure timely delivery. As a result, custom orders cannot be canceled once they have been processed. Please double-check your personalization details before submitting your order.
- Non-Custom Orders:
For non-customized items, you may cancel your order within 24 hours of placing it for a full refund. After this window, cancellations are not accepted, as the order may already be in production or shipping.

Return Policy
- Custom Orders:
Due to the personalized nature of custom products, returns are not accepted unless the item arrives damaged or defective. Please contact us within 7 days of receiving your item with clear photos of the damage or defect, and we’ll arrange a replacement or refund.
- Non-Custom Orders:
Returns are accepted within 30 days of delivery for non-customized items, provided the item is in its original condition and packaging. Customers are responsible for return shipping costs. Once the item is received and inspected, a refund will be issued to your original payment method,

Exchange Policy
- Custom Orders:
Since custom items are made specifically for you, exchanges are not available for these products.
- Non-Custom Orders:
Exchanges are available for non-customized items within 30 days of delivery. The item must be in its original condition and packaging. To initiate an exchange, please contact us, and we’ll provide further instructions.

Shipping Costs for Returns and Exchanges:
Please note that shipping costs are non-refundable, except in cases where we made an error. Return shipping fees are the responsibility of the customer.

If you have any questions about cancellations, returns, or exchanges, please reach out to us – we’re here to assist!